Fix a problem help
Find straight answers for QR code, upload, browser, access, and gallery-expiry issues, with practical fixes to get your event album working again.
7 practical guides
All guides in Fix a problem
- 01Why will my QR code not scan?Usually glare, size, or lighting. Use the normal camera app, hold the phone closer, and check the printed sign is matt and well lit. Send the link as a backup.
- 02Why can a guest not upload photos?Usually an in-app browser, a weak connection, a photo still downloading from iCloud, or uploads being switched off. Work through those four.
- 03What should I do if an upload is slow or stuck?Keep the upload page open, check your connection, and retry smaller batches. Large videos on venue Wi-Fi are the usual reason uploads appear stuck.
- 04Why is my event link not opening?Usually a truncated link or an in-app browser. Copy the link fresh from Share, send it as plain text, and ask guests to open it in Safari or Chrome.
- 05Why is a guest being asked for their name?Because guest names are switched on for your album. It is a label, not an account, so uploads can be credited to whoever sent them.
- 06Why can a guest not see every photo in the gallery?Because of your photo visibility setting. It can limit guests to their own uploads, or their own plus yours. Your own view always shows everything.
- 07How do I contact support?Use the contact page. Include your event name, the email used for the order, and what happened, with a screenshot if you have one.
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