What should I include?

Event name, the order email, what you expected, what happened, and a screenshot. Device and browser help for upload issues.

Should I send my gallery link?

Only if support asks. Avoid sending private guest photos unless they request them securely.

My gallery is about to expire. What now?

[Download everything](/help/after-your-event/download-all-event-photos) first, then get in touch. Do not wait for a reply before downloading.

Can a co-host contact support?

Yes, but mention whose account the album belongs to. See [inviting a co-host](/help/manage-your-gallery/invite-a-cohost).

How do I contact support?

Q: How do I contact support?

Use the contact page and include four things: your event name, the email address used for the order, what you expected to happen, and what happened instead. A screenshot of any error message makes it far quicker to resolve. If your gallery is close to expiring, say so at the top.

Updated 26 July 2026

1
Open the contact page
Choose the support option.
Contact support
2
Include your event name and order email
These are what let support find your album.
3
Describe what happened and attach a screenshot
The device and browser help too, especially for upload problems.

Common follow-up questions

What should I include?: Event name, the order email, what you expected, what happened, and a screenshot. Device and browser help for upload issues.
Should I send my gallery link?: Only if support asks. Avoid sending private guest photos unless they request them securely.
My gallery is about to expire. What now?: Download everything first, then get in touch. Do not wait for a reply before downloading.
Can a co-host contact support?: Yes, but mention whose account the album belongs to. See inviting a co-host.