Could the gallery have expired?

Yes, that is worth ruling out first. See [how long your gallery stays live](/help/after-your-event/how-long-gallery-stays-live).

Does the link work overseas?

Yes. It is an ordinary web address with no regional restriction.

Do guests need to be signed in?

No. There is no account. See [do guests need an app](/help/before-your-event/do-guests-need-an-app).

Can I use the QR code instead?

Yes, both go to the same album. See [where to put your QR signs](/help/before-your-event/where-to-put-qr-code-signs).

Why is my event link not opening?

Q: Why is my event link not opening?

Usually the link was broken in transit or is being opened inside a social app. Copy it fresh from Share, send it as plain text rather than inside a formatted message, and ask the guest to open it in Safari or Chrome. Also check the gallery has not passed its hosting period.

Updated 26 July 2026

1
Copy the link fresh from Share
Copying from a screenshot or retyping it by hand is where most broken links come from.
Copy link puts the album address on your clipboard, ready to paste into anything.
2
Send it as plain text
Some apps truncate or mangle links inside formatted or forwarded messages.
3
Ask them to open it in a normal browser
Not the browser built into Instagram, Facebook, or Messenger.

Common follow-up questions

Could the gallery have expired?: Yes, that is worth ruling out first. See how long your gallery stays live.
Does the link work overseas?: Yes. It is an ordinary web address with no regional restriction.
Do guests need to be signed in?: No. There is no account. See do guests need an app.
Can I use the QR code instead?: Yes, both go to the same album. See where to put your QR signs.