Are HEIC photos from iPhones supported?

Yes, HEIC and HEIF both upload normally with no conversion needed.

What are the size limits?

Photos up to 20 MB and videos up to 500 MB.

Why was a file rejected?

Usually an unsupported format from editing software, or a file over the size limit. See [why a guest cannot upload](/help/fix-a-problem/guest-cant-upload-photos).

Can guests upload RAW camera files?

RAW formats are not supported. Export as JPG or TIFF first.

Which photo and video file types can guests upload?

Q: Which photo and video file types can guests upload?

Photos can be JPG, PNG, GIF, WEBP, HEIC/HEIF, or TIFF, up to 20 MB each. Videos can be MP4, MOV, AVI, or WEBM, up to 500 MB each. That covers everything a modern iPhone or Android produces by default, including the HEIC format iPhones use.

Updated 26 July 2026

1
Guests pick photos or videos as normal
Phone camera formats are all supported without converting anything.
Guests tap Upload Photos and pick from their camera roll. There is no app and no account to create.
2
If a file is rejected, export it as JPG or MP4
This only comes up with unusual formats from editing software.

Common follow-up questions

Are HEIC photos from iPhones supported?: Yes, HEIC and HEIF both upload normally with no conversion needed.
What are the size limits?: Photos up to 20 MB and videos up to 500 MB.
Why was a file rejected?: Usually an unsupported format from editing software, or a file over the size limit. See why a guest cannot upload.
Can guests upload RAW camera files?: RAW formats are not supported. Export as JPG or TIFF first.